Privacy Policy

Introduction

Refresh The Web (ABN 70 694 548 831) ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Information: Name, email address, phone number, and other contact details you provide when filling out our contact form or communicating with us.
• Business Information: Details about your business, website requirements, and project specifications shared during consultations.
• Technical Data: IP address, browser type, device information, and browsing patterns collected automatically when you visit our website.
• Cookies: We use cookies and similar tracking technologies to enhance your experience on our website.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Deliver the services you have requested
• Send you project updates and relevant communications
• Improve our website and services
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third parties who assist us in operating our website and conducting our business (e.g., hosting providers, email services)
• Legal Requirements: When required by law or to protect our rights and safety

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

Third-Party Services

Our website may contain links to third-party websites or use third-party services (such as Google reCAPTCHA). These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party sites.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Refresh The Web
Email: info@refreshtheweb.com.au
Phone: +61 433 944 603
ABN: 70 694 548 831

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Last updated: December 2025